frequently asked questions
OPERATION AND EQUIPMENT
We recommend to check immediately after arrival, if the equipment of the lodge is complete and fully functional. Please consider that no complaints will be accepted at a later date.
The shower in the garden is equipped with a fixed hot and cold water installation. Please do not shut off the water at the wall connection. The shower is removed in the winter months.
The garden light switches on at dusk and switches off automatically at about 10:30 pm in summer as well as in winter.
The lawn robot in the GARTEN LODGE is constantly in operation during the summer months and ensures a clean mowed lawn.
The operating hours are Mon-Sun from 10 – 12 am. During this time it is better if there are no objects (loungers etc.) on the lawn.
Please do not use the robot as a “toy” and let perform his duties unhindered. If you feel disturbed by the robot, please let us know and we will deactivate it for the duration of your stay.
Practical tips on how to use the grill can be found here: https://www.youtube.com/watch?v=bh4jd0PK_9c
Please do not forget to clean the grill after use and when the grill has completely cooled down it has to be covered again with the protection cover!
Your apartment is equipped with a web-radio. So, you can listen to your favourite radio station with us. The radio is also connected to Spotify, providing a comprehensive music library. A USB port ensures, that music can also be played directly from a storage device.
We provide you with an iPad in each lodge – protected by a 4-digit code. This iPad is pre-programmed for surfing the Internet with W-LAN “Viktoria Lodges2” in approx. 15m surroundings from the house.
Changing settings or using other apps, except Safari is unfortunately not possible.
The light in the entrance area is connected to a motion sensor and cannot be switched on or off separately. The light in the living room (above the coffee table) and in the kitchen is connected to a default dimming system. In the event of a power failure, the light brightness must be readjusted:
- Switch the light on: The light intensity changes slowly.
- Switch the light on and off within 2 seconds: Light intensity changes slowly, now wait until the light intensity is as you want it.
- Switch the light off, wait 5 sec. and switch on again. Setting is saved.
The loungers are weatherproof. However, we ask you to put the cushions away into the garden box in case of rainfall, to prevent any damage and the following guests as well as you will enjoy it.
In the Lechtal Lodge, please put the cushions on the wardrobe in the bedroom.
Please take care of our environment and separate your household waste.
- aluminium-cans (metal),
- cartons – into the large container,
- plastic and composite material – into the large container, also Tetra Paks
- compost (ash from the grillGrill)
- residual waste. Tissues and kitchen roll are residual waste.
You have excellent coffee from Nespresso at your lodge. If you need more tabs, let us know and we will deliver them free of charge.
- Switch on, (As long as the machine heats up, all lights flash about 35 sec.)
- Place cup under, pull the lever up, put the coffee tab in, lever down.
- Select cup size (small, medium, large) with button. Quantity of coffee is preprogrammed.
If the buttons light red, please add more water. If this continues to be the case, please contact us.
Empty the tab container regularly. To do this, simply pull the drip tray forward.
The coffee machine goes into standby mode after 30 minutes. Press the On/Off switch again.
Please always park your car in such a way, that 2 vehicles can have space and the doors of the garbage and storage room can be opened easily.
Please always use a towel as underlay. Keep the sauna clean. The surface of the stove, as well as its stones become very hot and can cause burns. Keep children away from the stove and supervise them in the sauna. Avoid sauna visits if you are under the influence of anaesthetics. A long stay in the sauna leads to an increase of the body temperature, which can be dangerous.
Use of the sauna:
The sauna takes approx. 45min. until the operating temperature (90°C) is reached.
Sauna GARTEN LODGE
- Press button 1
You see the set temperature and then the actual temperature. The stove starts heating immediately.
- Set temperature press M
Change with +/- to the desired temperature. Press M again and you will see the remaining switch-on time. Press the M button again to exit the settings.
- Switch off the stove with button 1
Switch on sauna with timer/delay:
- Button 2
The remaining time before switching on will be displayed. The stove will then be switched on.
- Set time press button M
Set the duration with +/-. Press M again. Set the temperature. Exit with the M button.
- Switch off the stove with button 1
Sauna LECHTAL LODGE
- Switch on sauna
Turn the timer switch in section A to 4 and the sauna starts heating immediately and switches off automatically after 4 hours.
- Switch on sauna with pre-set time
Set the timer switch in section B to your desired preset time (up to 8 hours in advance). Keep in mind that the sauna takes about 45 minutes to reach the desired operating temperature.
Example: It is 12 noon and you want to visit the sauna at 4 pm. Turn the switch in section B to 3. I.e. after 3 hours, at 3 pm the sauna is automatically switched on and at 4 pm it has the required operating temperature. 😉
Safe manual is also located in the bedroom cabinet and is very easy to handle.
Safe Garten Lodge:
Enter your personal code:
1. Open safe
2. Press the red button on the inside of the door at the hinge area.
3. You will hear two beep sounds and the yellow LED will light up. You now have 20 seconds time to enter the new code. (3 to 8-digit number)
4. Confirm the end of the entry with the B button.
5. Two beeps will sound and the yellow LED goes out.
Open the safe:
1. Enter the code and confirm the entry with the B button.
2. The safe opens. -> If the code is entered incorrectly three times, the lock is blocked for 20 seconds.
Safe Lechtal Lodge:
The ski boot dryer is automatically put into operation by hanging the shoes. The radiator in the activated bars (52°C) heats daily between 6 pm and 11 pm.
Please use only the dishwasher detergent tablets provided for this purpose. Please do not use liquid detergent.
You can either use the bottom button on the coffee machine (large cup) or separately with the kettle.
You have a Thermomix at home? Then you can also comfortably cook with a Thermomix in our lodge. All you need to do is to bring your Thermomix cook key and we will provide the Thermomix free of charge.
There are three TV sets in the Garten lodge. A 55“ 4K curved TV in the living room and a 42“ TV in both bedrooms.
There are two TV sets in the Lechtal lodge. A 49“ TV in the living room and a 42“ TV in the bedroom.
On the bedroom TV remote, the bottom two buttons can be pressed or moved up and down to change programmes and volume.
All TV sets are connected to the SAT antenna and are pre-configured with German channels.
Your apartment has a WLAN connection. Please simply register with all your devices in WLAN.
Our bakery Dengel delivers daily, except on Sundays. Here our selection. Simply choose the evening before and order directly from the baker. The bread bag hangs on the wardrobe. All you have to do is to hang the bag on the silver deer on your front door. It is filled by the baker on the next morning. The billing is done by fam. Gabric at the end of your stay.
The sofa bed is equipped with a high-quality mattress and is suitable for two adults.
Pulling out is very easy:
Grip the top of the backrest and pull it forward until it is completely unfolded.
You can pay comfortably with credit card or bank transfer . We accept MASTER card and VISA.
You only have to send a short message to: +43 676 7292670
Only use the muting of the smoke detector after you have made sure that there is no danger situation by starting a fire!
If a false alarm has been triggered, you can activate your smoke detector by pressing the middle test button for a short time.
Mute time. Briefly press the test button and the sound of the smoke detector is muted for a short time.
The smoke detector is muted and switches for about 10 minutes to a phase with a diminished smoke level.
Sensitivity. After completion of the reset cycle, the smoke detector will automatically regain its full sensitivity.
Never ignore a warning signal. If your smoke detector triggers and emits a warning signal and you are not absolutely sure whether the smoke source is present, have all residents leave the house immediately.
Dr. Lackner in Elbigenalp
Monday, Tuesday & Friday: from 8:00 to 12:00
Wednesday: from 8:00 to 11:00 and from 16:00 to 18:00 (by arrangement)
Thursday: from 16:00 to 19:00
Dr. Wallnöfer in Holzgau
Tel. 05633 / 52 11
Monday to Thursday: from 8:30 to 11:30
Tuesday additinally from 16:00 to 18:30
Please put the vacuum cleaner back in the entry area after use.